CSV Export Breaks Zedi Access
All,
I need to bring up an issue that is unacceptable in any production environment. When I attempt to export data as a CSV file, regardless of the size of the dataset, the entire application becomes unresponsive. For five to ten minutes, nothing works. All links fail to load. The system is completely inaccessible until the export finishes.
This is not a small problem. It is a complete breakdown of functionality caused by a basic and expected feature. Exporting data should never bring the platform to a halt.
I want to be clear. I am not upset, but I am disappointed. I expect better. This kind of failure signals a lack of attention to performance, scalability, and user experience. These are the fundamentals. This is the kind of issue that makes users lose confidence in the platform.
You market this as a top-tier SaaS SCADA product. If that is truly the standard, then this problem should have been identified and resolved long ago. Please investigate this immediately and provide a clear path to resolution. A temporary workaround will not be enough. I need to see a long-term fix that reflects a serious commitment to quality.
Customer support service by UserEcho
The issue is still present. When will this get resolved?
Thank you for your follow-up. We've consulted our backend team again regarding this matter and will provide you with an update in a separate email shortly.
Jon, Thank you for highlighting this issue. I want to confirm that this issue is currently being investigated by the Emerson development team. We will get back to you shortly with an update. Doug Kinnaird
The issue is still present 3 weeks later after my original post. How do i escalate this issue to the right place?
Thank you for following up, and I’m really sorry to hear that the issue is still unresolved after three weeks. I completely understand how frustrating that must be.
We already created a ticket on our end with case# SF00438272 to address this issue a few weeks ago, I’ll follow up with our backend team to check on the progress and ensure this is being prioritized.
For further assistance, please do not hesitate to call us directly at 866-732-6967 or email us at deltavsaas.support@emerson.com and our Front Line Team will reach out to you as soon as possible. For customers outside the US and Canada, you may contact us through these phone numbers.
Kind regards,
Ian Delos Santos | Frontline Support | DeltaV™ SaaS SCADA (formerly Zedi)
Emerson | Industrial Software
deltavsaas.support@emerson.com | +1.866.732.6967