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Good afternoon, 

Please see the notification below from RigNet:

ID

1144

Start

04 Dec 2025 08:00 UTC

Type

Planned Outage

(Expected) End

04 Dec 2025 11:00 UTC

Category

Inmarsat I4 Americas

Update

03 Dec 2025 22:52 UTC

Details

Dear Customer,

Viasat + Inmarsat would like to advise you of the forthcoming emergency maintenance activity.
The details and timeline of the activity are reported below.

Activity: Site switchover AMER
Reference: CHG0086750
Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0
Impacted coverage: AMER
Start time: 04/12/2025, 08:00 UTC
End time: 04/12/2025, 11:00 UTC
Single or multiple outage(s) and duration(s): Single, up to 1 minute.
Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal below 1 minute. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network.
In some circumstances terminals that fail to rejoin this region may switch to another if available.
Terminal(s) affected: All terminals
Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes.

I would like to take this opportunity to apologise for any inconvenience this activity may cause.

All date formats are in dd/mm/yyyy hh:mm UTC

Should you wish to discuss further, please do not hesitate to contact us.

RigNet Support
MCS Helpdesk