Two Factor Authentication – Phone Setup Guide

Once the two-factor authentication feature is enabled for your company, you will need to set up your phone number. The first time you sign in, after this feature has been enabled, ensure that you have access to your phone and email. Follow the process below.

Set up

1. Enter in Username and Password and select Sign In.

2. This screen will appear, it will note the email that the instructions will be sent to.

This screen will only appear the first time you are setting up.

3. An email is now will be sent to the email provided. Select the link “Set up cell phone number [zediaccess.net]”

4. Enter in your 10-digit Cell Phone Number and select Submit.

5. You will see the cell phone number was submitted. Enter in your Username and Password and select Sign In.

6. An authentication code is will now be sent to the cell phone number that you provided.

7. Enter in the Authentication Code that you have received on your mobile device and select Sign In.

Please do not share this code with anyone.

8. Now you will enter your companies Zedi Access page.

Errors – Zedi Access

If you enter in an incorrect authentication code:

1.You will receive “The code you provided was incorrect or expired. Please try again.” You can try again. After the second attempt you will receive “One more unsuccessful attempt will require you to log in with your credentials again.”

2. After the third unsuccessful attempt, you will be brought back to the login page, to start again. Sign in again and you will receive a new code. Enter new authentication code.

Zedi Go

1. Enter in Username and Password and select Sign In.

If the Zedi Go App has not be updated, you will have to update the app.

2. This screen will appear, it will note the email that the instructions will be sent to.

This screen will only appear the first time you are setting up.

3. An email is now will be sent to the email provided. Select the link “Set up cell phone number”

4. You will be asked to open the Zedi Go App, select Just Once or Always.

5. Once brought back to the app, enter in your 10-digit Cell Phone Number and select Submit.

6. You will see the cell phone number was set. Enter in your Username and Password and select Log In.

7. An authentication code is will now be sent to the cell phone number that you provided.

8. Enter in the Authentication Code that you have received and select Log In.

Please do not share this code with anyone.

9. Now you will enter your companies Zedi Go page.