Fixed

Screen doesn't rotate properly on an iPad.

Zedi Admin (Admin) 2 years ago in Zedi Go • updated by Zedi Customer Care 2 years ago 2
Screen doesn't rotate properly on an iPad.
What is your role/job function?:
Operator

Answer

Answer
Fixed

Hi! Thanks for reaching out to us here.


We've set up the Zedi Go app and Zedi Access page to be able to rotate to landscape mode when generating graphs. However there's a known issue (BI-35125) that in certain cases it locks to landscape even after you exit the graph report. The workaround is to refresh the page or check your device settings to make sure the auto rotate screen feature is enabled.


Take care,

-Customer Care

Answer
Fixed

Hi! Thanks for reaching out to us here.


We've set up the Zedi Go app and Zedi Access page to be able to rotate to landscape mode when generating graphs. However there's a known issue (BI-35125) that in certain cases it locks to landscape even after you exit the graph report. The workaround is to refresh the page or check your device settings to make sure the auto rotate screen feature is enabled.


Take care,

-Customer Care