Upcoming changes: Email-to-Text - July 31, 2024

Recently, Twilio has implemented a policy change in support of telecommunication carriers. This change, effective July 31^st, 2024, affects the way commercial messages are delivered via email-to-text services.

HIGHLIGHTS:

1. Policy Change by Twilio: Twilio, our messaging service provider, is no longer allowing commercial messages to be sent via email-to-text, as of July 31^st, 2024. This decision aligns with industry trends and regulations.

2. Past Challenges with Email-to-Text: Historically, email-to-text delivery has not been guaranteed. As Email-to-Text is a free service the telecommunication companies tend to throttle Email-to-Text, especially during peak hours. Resulting in users experiencing a delay in messages that were throttled. To address this, we previously added specific domains, (e.g., @mesg.telusmobility.com, @mms.telusmobility.com) to ensure direct delivery as native SMS messages.

3. No Major Change for End Users: While this adjustment occurs on our backend, the process for end users remains unchanged. For example, if a user receives alarm notifications via 4035551234@vzwpix.com, they will still receive these alarms. We will look at the domain (in this case, @vzwpix.com), strip it, and send the text directly to the phone number 4035551234.

4. Improved Real-Time Delivery: With native SMS, users can expect near real-time delivery without throttling delays.

ACTION REQUIRED:

• No User Changes Needed: End users do not need to make any adjustments. The transition will be seamless, and notifications will continue as usual.

Please contact us any questions, comments or feedback at DeltaV SaaS SCADA Support at 866 732 6967.