Great app guys, this sure beats waiting for the website to load on the phone.
Hi there,
We're glad you like the Zedi Go app! Thank you for letting us know, and if you have any questions or concerns regarding the app, please do not hesitate to contact us at 1-866-732-6967 and we'd be happy to assist!
Thank you,
Zedi Customer Care
Hello Steve,
We're glad you like the Zedi Go app! Thank you for letting us know, and if you have any questions or concerns regarding the app, please do not hesitate to contact us at 1-866-732-6967 and we'd be happy to assist!
Thank you,
Zedi Customer Care
Can you have a tutorial on how to use the app for new users.
Hello Jason,
Thank you for your feedback! I will make sure to pass your suggestion on to the Change Management team for consideration.
Thank you,
Zedi Customer Care
I can't get any wells to show up. Telling me I have no wells selected which I have all my wells checked on on Zedi web site. I d
Hello Ryan,
The Remember Location function that is being used to maintain your locations on Zedi Access does not carry onto Zedi Go. As a result, there are two ways that you can can pull up your wells, which I have outlined below:
The first method is to hit the + sign in the top right hand corner of your screen. Once you select this, the app will bring you to another page with a search bar at the top. From here, you can enter each LSD that you would like to add, which can then be viewed in the main page. This method allows to temporarily have each location up. It requires each location to be brought up each time the app is closed and reopened. This method is most suitable for seeing wells you might not commonly look at.
The second method is the Routes function, you are correct. By setting up a route, you can pull up every location in that route simply by selecting the route you wish to view in the home page. I highly recommend setting up your routes on Access beforehand for ease. These routes will then be visible in the app after a quick restart of the app. This method is best used when you are view large amounts of locations frequently.
If you have any questions or concerns, please do not hesitate to contact us.
Thank you,
Zedi Customer Care
16-09-030-18 w4 marquee shows up down by Medicine Hat for some reason .
Hello Hal,
I have taken a look into the 16-09-030-18W4M Test location with unit 202656 on site, and it appears that the latitude and longitude had not been updated properly, causing the unit to appear in a different location. I have rectified this on our end, and it appears that this has integrated over into the Zedi Go maps selection. If you have any questions or concerns, please do not hesitate to contact us.
Thank you,
Zedi Customer Care
Is there any way to change the view to show flow and static pressure where the yday volume is and the daily volume is? Instead o
Hi,
You can view a summary report that will show the most recent flow and static pressure as well as yesterday's volume. To use this click on the middle icon to the right of "locations."
I hope that helps and thank you for your inquiry!
Having issues daily with meters polling and updating on the app,
Hey could we be able to see the 7 trend on the iPhone just like we do on the computer
Hello Lance,
Thank you for your suggestion! You are correct however, at this point the graphs on Zedi Go only show the last 24 hours. I have spoken with our Zedi Development team and they will be looking into this feature for the future. If you have any questions or concerns, please do not hesitate to contact us.
Thank you,
Zedi Customer Care
Customer support service by UserEcho
