Hi,
Thank you for your feedback! I will pass this on to our team!
Regards,
Zedi Customer Care
For some reason when I search 1-5-7-1w2, 13-9-6-1w2 and 5-33-6-1w2 satellites all I get is no results found. Am I doing somethin
Almost our whole Joaquin field is not updating, most haven't updated in the last 5 days? Can we get someone to check this out pl
Hello Jeff,
For urgent requests such as this, please email support@zedi.ca as it will greatly increase response time and resolution. I have contacted our AES team and brought this issue to their attention, so they should be giving you a call in the next little bit. For reference, your service call number is SF00240373.
Thank you,
Zedi Customer Care
Can you adjust the date scale on the plots? For example gas rate to see the last 5 days?
Hello Graham,
Thank you for the suggestion! At this point in time we do not have a feature on Zedi Go to allow for an increased data range, however I will pass this request on to our development team for future consideration.
Thank you,
Zedi Customer Care
i would like to see engine coolant temp on the list.
Can we add the testing feature to zedi go app. Other then that like the app nice to have rate charts useable on Mobile devices.
Hello Chris,
Thank you for your suggestion! I will make sure to pass this on to the development team so that they can look into the feasibility of adding this feature in a future release. We are glad you like the app! Please feel free to let us know if you have any questions or concerns regarding it in the future.
Thank you,
Zedi Customer Care
Would be nice to be able to use the custom graphs i have built in the web version on the app.
Hi,
Thank you for your feedback! I will pass this on to our development team.
Regards,
Zedi Customer Care
Hey there, I'm curious if it's possible to have multiple locations from different companies under one access ID. I operate multi
Hello Colby,
The best method for wells owned by other companies to appear in your user account is through 3rd Party Access. This makes it so that we can grant specific levels of access from one company to another so you can view wells you operate, but might not own. To initialize a 3rd Party Access request, all you will need to do is email support@zedi.ca with your company's name, the owning company you need access from, and the LSD in question. Once we know this information, we contact the administrators of the owning company for approval. After they approve access, we grant your company access to the location as per the owning companies specifications, which allows you to see all your locations with one login on both Access and through Zedi Go.
If you have any questions or concerns, please do not hesitate to contact us.
Thank you,
Zedi Customer Care
Need more options for summary report. Only option is it assumes it is an EFM device and we should give an option to select a di
Hi,
Thank you for your feedback! I will pass this on to our team!
Regards,
Zedi Customer Care
Customer support service by UserEcho
