Completed

The app is helpful for spot checks, but for viewing trends, the plots should scale better. All data plots as essentially a strai

Zedi Admin (Admin) 8 years ago in Zedi Go updated 8 years ago 1
The app is helpful for spot checks, but for viewing trends, the plots should scale better. All data plots as essentially a straight line because the axis is too large of a scale for the time period allowed.
Answer
Zedi Admin (Admin) 8 years ago

Good Morning Lance,


Thank you for your input. Your suggestions is actually a known bug and in the process of being fixed. It will look just like Zedi Access, that is auto-scaled, in the next release. Thank you for your suggestions and we look forward to hearing from you again.

Fixed

Screen doesn't rotate properly on an iPad.

Zedi Admin (Admin) 8 years ago in Zedi Go updated by anonymous 8 years ago 2
Screen doesn't rotate properly on an iPad.
Answer
anonymous 8 years ago

Hi! Thanks for reaching out to us here.


We've set up the Zedi Go app and Zedi Access page to be able to rotate to landscape mode when generating graphs. However there's a known issue (BI-35125) that in certain cases it locks to landscape even after you exit the graph report. The workaround is to refresh the page or check your device settings to make sure the auto rotate screen feature is enabled.


Take care,

-Customer Care

Fixed

All of my well sites that I have on my regular computer do not come up on my list how do I add them? I have tried numerous ways

Zedi Admin (Admin) 8 years ago in Zedi Go updated by anonymous 8 years ago 2
All of my well sites that I have on my regular computer do not come up on my list how do I add them? I have tried numerous ways of entering them and nothing works.
Answer
anonymous 8 years ago

Hi there. Thanks for your inquiry. Viewing locations on your mobile device is easier now then ever. Feel free to view this video, it should help you with your issue. A second option is below the video as well.

First Option:



Second Option: Creating a custom list using our New Runs/Routes Feature
-If you work regularly with a specific grouping of wells, the runs/routes feature allows you to create a run (a folder) within your specific setup of wells. The runs interact with our new Analytics feature and do not impact the main hierarchy well tree.

1) Start by selecting the Runs/Routes tab at the bottom left of the Well Site Display. This works on your computer or with your mobile device

2) Select New Run if you are just starting. You can also Edit your lists by selecting 'Edit Run' at the bottom.

3) Select all the locations you would like to view within this folder.

4) Name the folder and click 'Save'.



Next time you are needing to view these wells, select the Runs/Route Tab at the bottom of the page and select the Runs Folder that you just created. This will bring up all the locations that you selected for this list.




If you need any additional help feel free at anytime to call us: 1-866-732-6967

Thanks!

-Customer Care

Completed

Are you able to alert our cell phones if a well stops flowing?

Zedi Admin (Admin) 8 years ago in Zedi Go updated 8 years ago 1
Are you able to alert our cell phones if a well stops flowing?
Fixed

The sequence of readings should be the same as the number, 1, 2, 3 - 22. Now gas volumes are down in liquid readings.

Zedi Admin (Admin) 8 years ago in Zedi Go updated by anonymous 8 years ago 2
The sequence of readings should be the same as the number, 1, 2, 3 - 22. Now gas volumes are down in liquid readings.
Answer
anonymous 8 years ago

Hi there,
I spoke with our development team about your issue. They looked into it and found that the sequence of sensors displayed on your Zedi Go app will be the same as what is displayed in Zedi Access. The way the location is displayed in Zedi Access will determine how it appears in the app.


If you've noticed that the App displays differently then what you see in Zedi Access, our development team would appreciate a screen shot of what you're seeing.

Thanks,

Customer Care

Under review

Would be nice to have Satalite view of wells on map. More details would be great.

Zedi Admin (Admin) 8 years ago in Zedi Go updated by anonymous 8 years ago 1
Would be nice to have Satalite view of wells on map. More details would be great.
Answer
anonymous 8 years ago

Hi! I've passed your request off to the development team. Thanks for your suggestion. We'll make updates on here as new developments are added. Thanks.

Fixed

When using the app the demand poll control appears if using my iPad but does not appear on my iPhone. Is there some setting on

Zedi Admin (Admin) 8 years ago in Zedi Go updated by anonymous 8 years ago 1
When using the app the demand poll control appears if using my iPad but does not appear on my iPhone. Is there some setting on my phone that i need to change?

Thanks and regards

Tim Barton
Answer
anonymous 8 years ago

Thank you for your feedback. We are happy to let you know that there will be an app update coming in the first week of August that will include the Demand Poll for Apple products.

Completed

Add a "Remember Username & password" option when logging in, to make for faster login.

Zedi Admin (Admin) 8 years ago in Zedi Go updated 8 years ago 1
Add a "Remember Username & password" option when logging in, to make for faster login.
Fixed

Would like to demand poll

Zedi Admin (Admin) 8 years ago in Zedi Go updated 8 years ago 2
Would like to demand poll
Fixed

It is a great app, except it's frustrating that when you pick an item on your well list to bring up the app, you then have to ro

Zedi Admin (Admin) 8 years ago in Zedi Go updated 8 years ago 2
It is a great app, except it's frustrating that when you pick an item on your well list to bring up the app, you then have to rotate your phone to see the graph each time you graph an item