Completed

Can we add the testing feature to zedi go app. Other then that like the app nice to have rate charts useable on Mobile devices.

Zedi Admin (Admin) 7 years ago in Zedi Go updated by anonymous 7 years ago 1
Can we add the testing feature to zedi go app. Other then that like the app nice to have rate charts useable on Mobile devices.
Answer
anonymous 7 years ago

Hello Chris,


Thank you for your suggestion! I will make sure to pass this on to the development team so that they can look into the feasibility of adding this feature in a future release. We are glad you like the app! Please feel free to let us know if you have any questions or concerns regarding it in the future.


Thank you,


Zedi Customer Care

Under review

Would be nice to be able to use the custom graphs i have built in the web version on the app.

Zedi Admin (Admin) 7 years ago in Zedi Go updated by anonymous 7 years ago 1
Would be nice to be able to use the custom graphs i have built in the web version on the app.
Answer
anonymous 7 years ago

Hi,


Thank you for your feedback! I will pass this on to our development team.


Regards,

Zedi Customer Care

Completed

Hey there, I'm curious if it's possible to have multiple locations from different companies under one access ID. I operate multi

Zedi Admin (Admin) 7 years ago in Zedi Go updated by anonymous 7 years ago 1
Hey there, I'm curious if it's possible to have multiple locations from different companies under one access ID. I operate multiple wells from different companies but would like to be able to have all the wells I monitor under my own account. Is this possible??
Answer
anonymous 7 years ago

Hello Colby,


The best method for wells owned by other companies to appear in your user account is through 3rd Party Access. This makes it so that we can grant specific levels of access from one company to another so you can view wells you operate, but might not own. To initialize a 3rd Party Access request, all you will need to do is email support@zedi.ca with your company's name, the owning company you need access from, and the LSD in question. Once we know this information, we contact the administrators of the owning company for approval. After they approve access, we grant your company access to the location as per the owning companies specifications, which allows you to see all your locations with one login on both Access and through Zedi Go.


If you have any questions or concerns, please do not hesitate to contact us.


Thank you,


Zedi Customer Care

Capture still images for pump jack monitoring.

Zedi Admin (Admin) 7 years ago in Zedi Go 0
Capture still images for pump jack monitoring.
Completed

Need more options for summary report. Only option is it assumes it is an EFM device and we should give an option to select a di

Zedi Admin (Admin) 7 years ago in Zedi Go updated by anonymous 7 years ago 2
Need more options for summary report. Only option is it assumes it is an EFM device and we should give an option to select a different type of device to display more appropriate information. Therefore summary area should be broken down into--EFM devices, pumpjacks, compressors, plungers, gas lift, etc, etc.
Answer
anonymous 7 years ago

Hi,

Thank you for your feedback! I will pass this on to our team!

Regards,

Zedi Customer Care

Great app guys, this sure beats waiting for the website to load on the phone.

Zedi Admin (Admin) 7 years ago in Zedi Go updated by anonymous 7 years ago 1
Great app guys, this sure beats waiting for the website to load on the phone.
Answer
anonymous 7 years ago

Hi there,

We're glad you like the Zedi Go app! Thank you for letting us know, and if you have any questions or concerns regarding the app, please do not hesitate to contact us at 1-866-732-6967 and we'd be happy to assist!

Thank you,

Zedi Customer Care

0

What do you think of Zedi Go?

Zedi Admin (Admin) 7 years ago in Zedi Go 0
I love it! It's a great addition to the Zedi suite of tools!
18
It shows promise, but I'm waiting for more features.
8
I like some parts of it, but there are some aspects I would change.
4
I don't like it in its current form/I don't use it.
5

Excellent all I can say now is about time !!

Zedi Admin (Admin) 7 years ago in Zedi Go updated by anonymous 7 years ago 1
Excellent all I can say now is about time !!
Answer
anonymous 7 years ago

Hello Steve,


We're glad you like the Zedi Go app! Thank you for letting us know, and if you have any questions or concerns regarding the app, please do not hesitate to contact us at 1-866-732-6967 and we'd be happy to assist!


Thank you,


Zedi Customer Care

Completed

Can you have a tutorial on how to use the app for new users.

Zedi Admin (Admin) 7 years ago in Zedi Go updated by anonymous 7 years ago 1
Can you have a tutorial on how to use the app for new users.
Answer
anonymous 7 years ago

Hello Jason,


Thank you for your feedback! I will make sure to pass your suggestion on to the Change Management team for consideration.


Thank you,


Zedi Customer Care

Fixed

I can't get any wells to show up. Telling me I have no wells selected which I have all my wells checked on on Zedi web site. I d

Zedi Admin (Admin) 7 years ago in Zedi Go updated by anonymous 7 years ago 1
I can't get any wells to show up. Telling me I have no wells selected which I have all my wells checked on on Zedi web site. I don't have any routes set up so not sure if that's the problem
Answer
anonymous 7 years ago

Hello Ryan,


The Remember Location function that is being used to maintain your locations on Zedi Access does not carry onto Zedi Go. As a result, there are two ways that you can can pull up your wells, which I have outlined below:


The first method is to hit the + sign in the top right hand corner of your screen. Once you select this, the app will bring you to another page with a search bar at the top. From here, you can enter each LSD that you would like to add, which can then be viewed in the main page. This method allows to temporarily have each location up. It requires each location to be brought up each time the app is closed and reopened. This method is most suitable for seeing wells you might not commonly look at.


The second method is the Routes function, you are correct. By setting up a route, you can pull up every location in that route simply by selecting the route you wish to view in the home page. I highly recommend setting up your routes on Access beforehand for ease. These routes will then be visible in the app after a quick restart of the app. This method is best used when you are view large amounts of locations frequently.


If you have any questions or concerns, please do not hesitate to contact us.


Thank you,


Zedi Customer Care